Water Supplies Now Restored in All Areas Following Goldhawk Road Burst
But Thames Water says support for those affected will continue as long as it's needed
Flooding on Goldhawk Road, Shepherd's Bush. Picture:TfL
Thames Water says that water supplies have been restored on Thursday evening, 1 February to all areas in West London affected by yesterday's burst water main.
However in its latest update, the company says: " if you are still experiencing problems, please contact us as you could have an airlock, which we can resolve. As a precaution we’ll continue to keep bottled water in the area for as long as it might be needed at Woodmans Mews, in White City, close to Burlington Danes Academy.
"The burst was on one of our large 30-inch in diameter water pipes under Goldhawk Road, and repairs are now set to begin. This work will run into next week as, once the pipe is fixed, there will be a significant amount of work needed to restore the road and surrounding area to normal. We promise to get the road open as soon as we can."
Thames Water has set up
a customer drop-in centre on Goldhawk Road, opposite the junction with Sycamore Gardens, which will be open until 9pm this evening and again from 8am on Friday morning.
Thames Water says: "Please stop by and see us if you have any questions."
You can also contact Thames Water on Twitter @ThamesWater,on Facebook or by calling 0800 316 9800.
The company says customer representatives have been re-visiting customers throughout today, including those who are on our vulnerable list such as the elderly and those with medical needs.
Thames Water adds: " “Our support for people affected by flooding will continue in the coming days as we help assess the damage and explain the insurance process. We have loss adjustors on site talking to customers, and will continue to offer them support for however long it’s needed.
"We know that being flooded is a horrible experience and we’re really sorry for the impact it’s had. We understand people will want to be back in their homes and businesses as soon as possible, and we’ll do everything we can to help that."
The clear up work meanwhile is continuing to cause closures and delays. Goldhawk Road is chut between Shepherd's Bush Green and St Stephen's Avenue, and TfL says that local buses are losing time due to the roadworks, tweeting @TfLBusAlerts: "
Buses are losing time due to on-going works in Goldhawk Road to make emergency repairs to a burst water main. Works are expected to go on until Tuesday, 13 February so during the morning and evening peak buses can suffer delays."
Thousands of homes across west London were left without water or with low water pressure after the water main burst under Goldhawk Road on the morning of Wednesday 31 January. Apart from the local area, the water supply was affected in Chiswick, Acton and Hammersmith.
Goldhawk Road was hit by serious flooding with parts of it totally submerged and was closed in both directions with no indication as to when it will reopen.
This was the scene on Wednesday, in a photo tweeted @charecroft by Charecroft TRA.
Thames Water tweeted updates @thameswater throughout Wednesday, and by last night, reasured local residents that water supplies were slowly returning to normal.
Meanwhile, Hammersmith & Fulham Council tweeted@lbhf:" We're working with @thameswater on restoring services to local people as soon as possible, following their burst water main. Council leader Stephen Cowan is at the scene receiving updates on the situation."
The mains burst was the second in the area within days, following a burst in Hammersmith last Friday that caused major flooding in King Street. It too is still closed between Studland Street and Goldhawk Road for emergency repair work.
Flooding on Hammersmith Grove. Picture:TfL
February 1, 2018