Online Banking Workshop to Be Held for NatWest Customers
Advice available to the over sixties ahead of Fulham Broadway branch closure
The local NatWest branch is due to close in June. Picture: Facebook
March 11, 2026
Fulham Good Neighbours is preparing to host a special in-person online banking workshop later this month for residents aged 60 and over, organised in partnership with NatWest ahead of the planned closure of the bank’s Fulham Broadway branch. The session, which will take place on Monday 30 March at Rosaline Hall, is designed to support older residents who may feel anxious about the shift to digital banking or who find it difficult to travel to alternative branches further away.
The workshop will offer practical, hands-on guidance, with NatWest staff on site to help attendees navigate the bank’s mobile app and online services. Volunteers will provide step-by-step demonstrations in a relaxed setting, and the organisers hope that the combination of small-group support, refreshments and a friendly atmosphere will make the transition to digital banking feel less daunting for those who rely on in-person services.
NatWest’s Fulham Broadway branch is scheduled to close on 18 June as part of a wider programme of branch reductions across the UK.
Banks have argued that declining footfall and the rapid growth of online and mobile banking have made many branches unsustainable. Under current regulations, banks are not legally required to keep branches open, but they do have a statutory duty to follow the Financial Conduct Authority’s rules on branch closures. These rules require banks to assess the impact on customers, consult with affected groups, and put in place alternative arrangements for vulnerable or digitally excluded customers. Banks must also publish a detailed “impact assessment” explaining why a branch is closing and what support will be offered to those who depend on face-to-face services.
In Fulham, the closure has raised concerns among older residents and those with limited mobility, many of whom prefer in-person banking or rely on staff assistance for complex transactions. Fulham Good Neighbours says the workshop is intended to help bridge that gap by giving people the confidence to manage their accounts digitally and understand the tools available to them once the branch shuts.
The event will run from 10am to 1pm at Rosaline Hall on Rosaline Road. Organisers are encouraging local groups and community networks to share the details so that as many residents as possible can benefit from the support on offer.
Value Reading Articles Like This? Help Us Produce More This site remains committed to providing local community news and public interest journalism. Articles such as the one above are integral to what we do. We aim to feature as much as possible on local societies, charities based in the area, fundraising efforts by residents, community-based initiatives and even helping people find missing pets. We've always done that and won't be changing, in fact we'd like to do more. However, the readership that these stories generates is often below that needed to cover the cost of producing them. Our financial resources are limited and the local media environment is intensely competitive so there is a constraint on what we can do. We are therefore asking our readers to consider offering financial support to these efforts. Any money given will help support community and public interest news and the expansion of our coverage in this area. A suggested monthly payment is £8 but we would be grateful for any amount for instance if you think this site offers the equivalent value of a subscription to a daily printed newspaper you may wish to consider £20 per month. If neither of these amounts is suitable for you then contact info@neighbournet.com and we can set up an alternative. All payments are made through a secure web site. One-off donations are also appreciated. Choose The Amount You Wish To Contribute. If you do support us in this way we'd be interested to hear what kind of articles you would like to see more of on the site – send your suggestions to the editor. For businesses we offer the chance to be a corporate sponsor of community content on the site. For £30 plus VAT per month you will be the designated sponsor of at least one article a month with your logo appearing if supplied. If there is a specific community group or initiative you'd like to support we can make sure your sponsorship is featured on related content for a one off payment of £50 plus VAT. All payments are made through a secure web site. |