Troubadour White City's Peter Pan to Close Two Months Early

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No reason given for decision which leaves customers forced to claim refunds

Pictures by Steve Tanner

The Troubadour White City is closing its first show, Peter Pan on 1 September, almost two months before the original closing date of 27 October.

This means people who had bought tickets for September or October must now claim refunds from external ticket providers.

This production was the first from the 'pop-up' theatre outside White City Place on the corner of Wood Lane and South Africa Road.

The National Theatre, BOS Productions and Runaway Entertainment, the producers of Peter Pan currently playing at Troubadour White City Theatre made the announcement that the production will close on Sunday 1 September after six weeks of performances.

No apology was made or explanation provided for the decision, though despite generally positive reviews, this show has had a number of problems.

The opening night's performance was cancelled at short notice due to technical problems, and on Friday, 16 August, another show was cancelled at short notice, with the theatre tweeting: "Due to cast indisposition, tonight's performance of @PeterPanLDN at Troubadour White City Theatre has been cancelled at short notice. Please accept our sincere apologies for the inconvenience and disappointment caused."

Customers holding tickets for performances beyond 1 September are advised to contact their ticket providers as follows:

If you booked through KX Tickets:

Customers who booked via KX Tickets will be contacted/can contact the KX Box Office directly for exchange into performances until 1 September 2019 (subject to availability), or for a full refund.

KX Box Office contact details:

Phone - 0333 320 1663

Email - customers@kxtickets.com

If you booked through the National Theatre:

Customers who booked via the National Theatre will be contacted/can contact the NT Box Office directly for exchange into performances until 1 September 2019 (subject to availably), or for a full refund. Alternatively, you may store the cash value of your tickets as credit with the NT to use for another NT show in London. 

NT Box Office contact details:

Phone - 020 7452 3000

Email - boxoffice@nationaltheatre.org.uk

If you booked through a ticket agent/ registered third party ticket channel, you are advised to contact the sales outlet that you made your booking with. It will be useful to have your booking reference to hand when speaking to them.

You can also contact the theatre's Box Office directly on Box Office on 0844 815 4866.

You can read more about the Troubadour White City here.

August 20, 2019