London Overground Celebrates Tenth Anniversary

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One billion customer journeys made since November 2007

London Overground is this month celebrating its tenth anniversary, with over one billion customer journeys on the service in that time.

Since its launch in 2007, the London Overground has created an orbital route around inner London, serving 23 of the Capital's boroughs including Hammersmith and Fulham, as well as southern Hertfordshire.

The London Overground launched in 2007, taking over from Silverlink Metro services, with the original network running from Stratford to Richmond, Willesden Junction to Clapham Junction, Euston to Watford Junction and Gospel Oak to Barking.

In the past ten years, the network has continued to grow, with three extensions to incorporate extra lines - East London line (2010), South London line (2012) and West Anglia lines (2015).

TfL says improvements delivered on London Overground include:

Increased frequency of trains across the network, from 400 per day in 2007 to nearly 1,500 per day in 2017
Reduction in delays by more than a third since 2007/2008
Customer satisfaction score of 85% in the first quarter of 2017/18, its highest ever level
Greater passenger safety, with all stations staffed from first train to last
'Turn-up-and-go' service across the network for customers with reduced mobility
Introduction of Oyster and contactless payments, as well as cheaper fare options and all TfL concessions
Increased customer numbers from 33 million in 2008/09 to more than 189 million in 2016/17
Six new stations which have opened up areas of London including Fulham'sImperial Wharf
Improved accessibility, with around half of the 112 London Overground stations now step-free from street to platform
65new walk-through and air-conditioned trains
A fifth car added to many trains, providing 25% more capacity
All routes integrated with TfL's real-time information and Journey Planning tools

Will Rogers, Managing Director of Arriva Rail London, which operates the London Overground on behalf of TfL, said: "Since 2007 our teams in stations and on trains have worked tirelessly to transform the service for our customers and communities. They have played a fundamental role in making the London Overground one of the most popular and reliable railways in the UK. As we celebrate 10 successful years, we look forward to delivering further improvements and working closer with the communities we serve."

To celebrate the 10 year milestone, TfL is publishing an Out and about on the London Overground guide. This showcases a range of sights and attractions which are easily reached by the London Overground, such as Crystal Palace Park, The Warner Bros. Studio Tour near to Watford Junction and The V & A Museum of Childhood in Bethnal Green.

November 27, 2017